DELIVERY AND RETURNS
On receipt of payment, delivery will be made to the address on your application form. Delivery usually takes place 5-10 working days from payment. All deliveries made will be by road freight directly to your nominated address. All goods must be signed for on delivery. If no one is available at the nominated address when delivery is attempted, the wine products will be retained by the courier, in which case notification of the attempted delivery will be given. Should the wine products ordered be returned to Villiera Wines, any further delivery attempts will also be at your cost. We will not be liable for any loss occasioned by any delay in the delivery of any order, nor for any loss, damage or misplacement of any wine products ordered from us after delivery has been made to your nominated delivery address. Wine products are only insured up to the point of delivery. Risk in and to the products will transfer to you upon completion of delivery.
Your satisfaction is our main priority. If for any reason you are dissatisfied with the quality of our products, please contact us and return the products at your cost within 30 (thirty) days of delivery of your order. If the products were indeed faulty in any respect when delivered to you, we will issue a replacement, or refund you the price of the products, as well as the cost of delivery to return the products to Villiera Wines, within 30 (thirty) days from receipt of returned goods. You will be deemed to have accepted the order should you not return the products within the 30 (thirty) day period. If the delivery does not match the ordered products, we will gladly replace the incorrect products. Unfortunately we cannot replace or refund you for any case where the wine products do not meet personal preference. You are more than welcome to contact us for any advice on wine selection prior to purchase.
An order is cancelled once you have notified Villiera Wines and have received our confirmation of receipt of your cancellation notice. Cancelled orders will be refunded after deduction of a charge equal to 5% (five percent) of the purchase price for administration costs. Orders may be cancelled by calling us on +27 (0) 21 865 2135, or by e-mail at firstname.lastname@example.org We reserve the right to debit your payment card for the delivery fees in respect of any late cancellations, in addition to the charge.